Customer Awareness

Safety Tips for General Banking:

  • Bank never asks the below details, therefore;
    • Don't share ATM / Card (Debit / Credit / Prepaid) details with anyone.
    • Don't share Password, PIN, OTP, CVV, UPI-PIN, etc. details with anyone.
  • Avoid undertaking banking or other financial transactions through public, open, or free WIFI-networks.
  • Don't store important banking data on the mobile, e-mail, electronic wallet, or purse.
  • Please lock your user access immediately if you have accidentally/unknowingly revealed your credentials.
  • Ensure the latest Anti-virus/Anti-Spyware software is installed on your system and keep them up-to-date.
  • Review your bank account periodically and keep your contact details (mobile number & email ids) updated with the bank for receiving transaction alerts.
  • Please contact your branch or our Contact Centre for any assistance. Contact Centre No.@: 0253-2574256 – Or email @-

Safe Mobile Banking:

  • Do not become a victim of SIM swapping. In case you receive a message on a change of SIM or Deactivation of SIM without your consent, immediately contact your network service provider and also change your Internet Banking/Mobile Banking Passwords or Contact Bank to block the logins by contacting our helpline numbers.
  • Update the mobile operating system regularly.
  • Consider installing security software from a reputable provider and update it regularly.
  • Password-protect your mobile device to protect against unauthorized access. Set up a PIN/Password that is difficult to crack. You can also use biometric lock in addition to PIN/password if available on your mobile phones.
  • Use auto lock feature to lock the phone automatically or keypad lock protected by pass code/security patterns to restrict access to your mobile phone.
  • Always install applications from trusted sources. If you're downloading an app from a third party, do a little research to make sure the app is reputable.
  • It's always helpful to check the features before downloading an application. Some applications may use your personal data.
  • Use Wi-Fi only when required. It is advisable to switch off the service when not in use.
  • If possible, maximize the security features by enabling encryption, remote wipe, and location tracking on the device.
  • Log out from mobile banking applications as soon as you have completed your transactions. Also make sure you close that window.
  • Hide your confidential information while typing your account details or password on your device in public places, to prevent someone from looking at your login credentials being typed (Shoulder surfing).
  • Do not enable auto-fill or save user IDs or passwords for mobile banking.
  • Do not click on a URL link received in a text message if you are not sure about its authenticity.
  • If your mobile device gets stolen, get your mobile banking applications blocked by calling our Contact Centre 0253-2574256 or contact our nearest branch for assistance. Or email @- You may get it unblocked once you recover your lost phone or buy a new one.
  • Clear temporary files, cache, browsing history, etc., in your mobile at regular intervals as it may also contain your personal and financial data.
  • Do not use "jailbroken" or "rooted" devices for online banking. Jailbreaking or rooting a device exposes the device to additional malware and gains administrative or privileged access to the OS.
  • While transacting via UPI App, ensure the following:
    • Remember that you will never have to enter your PIN to receive money via UPI.
    • Always check the type of transaction (whether funds are to be sent or received, you need to check the name of the payee initiating the transaction, the VPA etc.). If in doubt, then reject the transaction.
  • Avoid scanning QR code from strangers through WhatsApp.

ATM Cash Withdrawal Safety Measures

  • Never write the debit card PIN down anywhere or share the PIN with anyone, not even with friends or family.
  • Block the debit card immediately if it is lost or stolen through Internet, mobile banking channels, or contact our nearest Branch or Contact center at 0253-2574256. Avoid taking help from strangers while using debit cards or handling cash.
  • Destroy the transaction slip immediately after use.
  • "Shoulder surfer" can peep at your PIN as you enter it. So stand close to the ATM machine and use your body and hand to shield the keypad as you enter the PIN.

Internet Banking Safety Measures

  • Always type in your browser to login to Internet Banking or for any other information. Do not search through any search engines and do not enter your user ID & passwords on any other sites.
  • Change the password at regular intervals and ensure that the password is strong so that no one can crack it.
  • Avoid logging in to your bank account at common computers in cyber cafes or libraries. These are crowded places, and there are more chances of your password being traced or seen by others.
  • Disconnect the internet usage when not required as malicious hackers can access your computer via an internet connection and steal your confidential banking information.
  • Always use licensed anti-virus software and ensure that the software is up to date.