General Banking Tip: Don't share your personal information like Debit card details/PIN/CVV/OTP/Card Expiry Date/UPI PIN, over phone mails/e mail/SMS to anyone even though someone pretending to be bank officials. Your bank never asks for such details to customers. Don't click on unknown links sent to you through SMS/emails.

Customer Awareness

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Customer Awareness

🔒 Safety Tips for General Banking:

  • Never share sensitive information: Do not disclose ATM / Card (Debit/Credit/Prepaid), Passwords, PINs, OTPs, CVVs, UPI PINs to anyone.
  • Avoid using public or unsecured Wi-Fi networks for financial transactions.
  • Do not store important banking data on mobile phones, email, or wallets.
  • If your credentials are compromised, immediately lock your user access.
  • Ensure your system has up-to-date Antivirus and Anti-Spyware software.
  • Regularly review your bank statements and keep your contact details updated to receive transaction alerts.
  • For any assistance, contact your branch or:
    📞 Contact Centre: 0253-2574256
    📧 Email: support@godavaribank.com

📱 Safe Mobile Banking:

  • Beware of SIM swapping attacks. If you receive unexpected messages about SIM changes, contact your network provider and update your banking passwords immediately.
  • Keep your mobile operating system and apps updated.
  • Install security software from trusted providers and keep it updated.
  • Always password-protect your device using a secure PIN or biometric authentication.
  • Enable auto-lock and avoid leaving your phone unlocked.
  • Download apps only from trusted sources like Google Play Store or Apple App Store.
  • Review app permissions and features before installing. Some apps may misuse your personal data.
  • Disable Wi-Fi when not in use.
  • Enable security features like encryption, remote wipe, and location tracking on your device.
  • Log out of your mobile banking app after each use and close the window.
  • Hide your screen while entering passwords in public places to avoid shoulder surfing.
  • Never enable auto-fill or save passwords for mobile banking apps.
  • Do not click on suspicious links received via SMS or WhatsApp.
  • If your phone is lost or stolen:
    📞 Contact Centre: 0253-2574256
    📧 Email: support@godavaribank.com
    Request to block mobile banking access until your device is recovered or replaced.
  • Clear your browser cache, temporary files, and history regularly to protect stored data.
  • Do not use rooted or jailbroken devices for online banking. These are more vulnerable to attacks.
  • While using UPI:
    • Never enter your UPI PIN to receive money.
    • Always verify the payee name, VPA, and transaction type before proceeding. Reject if unsure.
  • Avoid scanning QR codes sent by strangers on WhatsApp or SMS.